Broadcast

Broadcast is a feature in Layanika that allows users to send messages to multiple contacts simultaneously through various integrated communication channels.

This feature is designed to deliver information, promotions, or notifications efficiently without the need to send messages individually.

Broadcast statuses are divided into several categories:

Broadcast Status	Description
Draft	The broadcast is still being prepared and has not been sent yet. You can still edit or complete the broadcast details
Scheduled	The broadcast has been scheduled and will be sent automatically based on the specified date and time
On Going	The broadcast sending process is in progress. Messages are being sent gradually to contacts.
Completed	The broadcast has been successfully delivered to all target contacts without any issues.
Partially Failed	Some messages were successfully delivered, but a few failed to reach certain contacts
Failed	The broadcast failed to send completely. No messages were successfully delivered to the target contacts.

The Broadcast List includes :

Colom	Description
Broadcast Status	Displays the broadcast delivery status
Broadcast Name	Displays the name of the broadcast message that has been created
Created By	The user who creates and sends the broadcast.
Channel	The social media channel used to send the broadcast.
Broadcast Time	The time when the broadcast message is sent to the targeted contacts.
Created Date	The date when the broadcast message is sent to the targeted contacts.
Contact	Contacts that have assigned tags and are selected as the target recipients for the broadcast.
More	For broadcasts with Draft and Scheduledstatus, the available actions are View, Updated, end Delete. For broadcasts with Failedstatus, the available actions are View and Delete. For broadcasts with On Going, Completed, end Partially Failedstatus , can only be View.

a. Broadcast Search #

This feature is used to search for broadcast messages based on the broadcast name and status.

b. Broadcast Details #

Click three dots on the right, then select View, to see the broadcast details , including the status, number of recipients, number of messages sent, and the broadcast preview.

The Broadcast Details page includes the following information:

Information	Description
Broadcast Name	Displays the name of the broadcast message that has been created
Broadcast Status	Indicates the delivery status of the broadcast
Recipients	The total number of contacts targeted by the broadcast
Sent	The number of messages successfully delivered to recipients
Message Preview	The message preview sent to the customer

c. Create a Broadcast #

Step 1:

Click Add Broadcast located in the top-left corner.

Information	Description
Broadcast Name	Displays the name of the broadcast message that has been created
Contact	Contacts that have assigned tags and are selected as the target recipients for the broadcast.
Channel	The social media channel used to send the broadcast.
Interaction Filter (Optional)	Send broadcasts to contacts who have previously interacted with the user
Waktu Broadast	Users can choose the delivery time: Send Now The broadcast will be sent immediately to the selected recipients. Schedule for Later The broadcast will be sent based on the selected schedule: Broadcast Date the date the broadcast will be sent Broadcast Time → the time the broadcast will be sent

Step 2:

Add the broadcast content by selecting or including a pre-created WhatsApp Message Template. If a template is not yet available, create one by following the How to Create a Broadcast Template.

Step 3:

Make sure the message appears as expected by Message Preview.

Step 4:

Send a test broadcast before delivering it to customers to ensure the content appears as intended. Select contacts by name or phone number (maximum of 3 contacts).

Step 5:

Review the target contacts to see the details of the number of messages sent and the number of recipients who will receive the broadcast.

Step 6:

Ensure all information is filled in correctly, then click the Send Broadcast.

Note: For the first broadcast, messages are sent gradually in accordance with Meta’s policy (approximately 100–250 messages per day) and cannot be delivered in large volumes at once. Violations may result in reduced sending limits, lower number quality, or even account suspension.

Information	Description
Total selected contacts	The total number of contacts who will receive the broadcast.
Contacts unavailable on the selected channel(s)	The number of contacts who cannot receive the broadcast because they are not connected to the selected channel(s).
Total recipients	The total number of contacts who will receive the broadcast after the filtering process.
Current balance	The available conversation balance before the broadcast is sent.
Amount required	The estimated cost required to send the broadcast.
Balance status	The status of whether the balance is sufficient to send the broadcast (e.g., sufficient or insufficient).
Additional Information	The balance will be automatically deducted when the broadcast is sent. It is recommended not to send broadcasts too frequently to remain compliant with Meta’s policies.