{"id":7494,"date":"2026-04-01T15:09:48","date_gmt":"2026-04-01T08:09:48","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&p=7494"},"modified":"2026-04-08T10:41:32","modified_gmt":"2026-04-08T03:41:32","password":"","slug":"kotak-masuk-chat-online","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/kotak-masuk-chat-online\/","title":{"rendered":"Inbox Panel"},"content":{"rendered":"
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The Inbox Panel displays a list of all incoming and outgoing conversations across multiple communication channels.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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The Conversation List includes three message filters:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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  • All<\/strong>: Displays all conversations.<\/li>
  • Mine<\/strong>: displays conversations assigned to the user\/agent\u00a0<\/li>
  • Unassigned<\/strong>: displays conversations that have not yet been assigned to any user\/agent, meaning no agent is currently handling them<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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    Receiving New Messages <\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    All new messages will appear in the Inbox Panel. New contacts are unassigned by default.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Replying to Messages<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    Click the message you want to reply to, then respond through the message input box. When replying, you can attach files or include emojis in your message.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Tag<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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    To simplify customer message handling, users can organize conversations by assigning Tag <\/strong>to each contact. <\/strong>This feature allows users to view contacts and their messages more specifically based on the labels assigned to each customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \u00a0<\/p>

    How to Assign a Tag <\/b>to a Contact:<\/p>

    Click the Contact <\/b>menu, then select the Tag icon from the left-side menu. ClickAdd<\/b> Tag<\/b>”\u00a0enter the tag name (and description if needed), then click <\/span>Save<\/b><\/span><\/p>

    \u00a0<\/b><\/span><\/p>

    Click the Contact <\/b>icon in the left-side menu, then select the contact<\/b> you want to assign a tag to based on your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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    \n\n\t\t\t\t\t\tTips:<\/span>\n\t\t\t\n\t\t\t\t\t\tMake sure each new contact is assigned a tag to help you easily search and segment your customers.<\/span>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Kotak Pesan (Inbox Panel) berisikan daftar semua percakapan yang masuk atau pun keluar dari berbagai channel percakapan Pada list percakapan terdapat 3 filter pesan: Semua: menampilkan semua percakapan. Milik saya: menampilkan percakapan yang di tugaskan ke pengguna\/agen\u00a0 Belum ditugaskan: menampilkan percakapan yang belum ditugaskan ke pengguna\/agen yang berarti percakapan tersebut masih belum ada agen yang menangani Menerima Pesan Baru Semua pesan baru akan muncul di Kotak Pesan (Inbox Panel). Kontak baru akan belum ditugaskan secara default. Membalas Pesan Klik pesan yang akan dibalas, lalu balas percakapan melalui kotak pesan, dalam membalas pesan anda bisa melampirkan\u00a0 file atau menyertakan emoji pada balasan pesan Tag Untuk memudahkan penanganan pesan pelanggan, pengguna dapat mengelompokkan percakapan dengan memberi tanda Tag pada masing-masing kontak yang masuk. Menu ini memungkinkan pengguna bisa melihat daftar kontak beserta isi pesan secara spesifik berdasarkan label yang melekat pada kontak pelanggan. \u00a0 Cara memberikan Tag atau penanda pada kontak: Klik menu Kontak lalu kilk Icon Tag pada bar menu sebelah kiri, kemudian klik “Tambah Tag”\u00a0Isi nama Tag dan isikan juga deskripsinya bila ada, lalu klik Simpan \u00a0 Klik icon Kontak ada menu sebelah kiri, lalu klik kontak yang akan diberikan penanda atau Tag pada setiap kontak sesuai dengan kebutuhan Tips: Pastikan setiap kontak baru telah diberikan tag untuk memudahkan anda dalam melakukan pencarian dan sekmentasi pelanggan.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[97],"doc_tag":[],"class_list":["post-7494","docs","type-docs","status-publish","hentry","doc_category-chat-online"],"acf":[],"year_month":"2026-04","word_count":216,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Chat Online","term_url":"https:\/\/layanika.com\/en\/doks-category\/chat-online\/"}],"doc_tag_info":[],"yoast_head":"\nKotak Masuk (Inbox Panel) - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/kotak-masuk-chat-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kotak Masuk (Inbox Panel) - Layanika\" \/>\n<meta property=\"og:description\" content=\"Kotak Pesan (Inbox Panel) berisikan daftar semua percakapan yang masuk atau pun keluar dari berbagai channel percakapan Pada list percakapan terdapat 3 filter pesan: Semua: menampilkan semua percakapan. 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