{"id":7318,"date":"2026-03-31T19:01:59","date_gmt":"2026-03-31T12:01:59","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&#038;p=7318"},"modified":"2026-04-10T09:02:12","modified_gmt":"2026-04-10T02:02:12","password":"","slug":"peran-pengguna","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/peran-pengguna\/","title":{"rendered":"Roles"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7318\" class=\"elementor elementor-7318\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eea7d06 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"eea7d06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15a866 elementor-widget elementor-widget-text-editor\" data-id=\"a15a866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"148\" data-end=\"421\"><strong data-start=\"194\" data-end=\"222\">Roles<\/strong> are used to manage and control user access within the system based on their assigned roles. With this setup, each user can only access features that align with their responsibilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42b7892 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"42b7892\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61b4898 elementor-widget elementor-widget-image\" data-id=\"61b4898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-1024x577.png\" class=\"attachment-large size-large wp-image-8091\" alt=\"\" srcset=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-1024x577.png 1024w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-300x169.png 300w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-768x433.png 768w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-1536x865.png 1536w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role-18x10.png 18w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/role.png 1933w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b1112a7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"b1112a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43956c9 elementor-widget elementor-widget-heading\" data-id=\"43956c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User Role Types<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a75ad9e elementor-widget elementor-widget-text-editor\" data-id=\"a75ad9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. <strong data-start=\"467\" data-end=\"484\">Administrator<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2a868 elementor-widget elementor-widget-text-editor\" data-id=\"2d2a868\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"1yz9vnx\" data-start=\"485\" data-end=\"533\">Has full access to all system features.<\/li><li data-section-id=\"1vl21he\" data-start=\"534\" data-end=\"582\">All menus and actions are enabled by default.<\/li><li data-section-id=\"vn6re5\" data-start=\"583\" data-end=\"628\">Access cannot be restricted for security reasons.<\/li><li data-section-id=\"776djo\" data-start=\"629\" data-end=\"691\">Can manage access permissions for:<br \/><ol data-start=\"665\" data-end=\"691\"><li data-section-id=\"13pxywo\" data-start=\"665\" data-end=\"679\">Supervisor<\/li><li data-section-id=\"1hollox\" data-start=\"682\" data-end=\"691\">Agent<\/li><\/ol><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37ffd52 elementor-widget elementor-widget-text-editor\" data-id=\"37ffd52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2. <strong>Supervisor<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2afa33 elementor-widget elementor-widget-text-editor\" data-id=\"a2afa33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"d1yfoc\" data-start=\"807\" data-end=\"869\">Has limited access (not full like an Administrator).<\/li><li data-section-id=\"13v3jy\" data-start=\"870\" data-end=\"914\">Can manage access permissions for <strong data-start=\"903\" data-end=\"912\">Agent<\/strong>.<\/li><li data-section-id=\"14nyr28\" data-start=\"915\" data-end=\"977\">Cannot modify or manage Administrator permissions.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c15ca37 elementor-widget elementor-widget-text-editor\" data-id=\"c15ca37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3. <strong>Agent<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a4762 elementor-widget elementor-widget-text-editor\" data-id=\"95a4762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-section-id=\"13z3r5p\" data-start=\"1097\" data-end=\"1145\">Does not have access to permission settings.<\/li><li data-section-id=\"67yqjr\" data-start=\"1146\" data-end=\"1198\">Does not have access to the <strong data-start=\"1168\" data-end=\"1196\">User Role Permissions<\/strong>.<\/li><li data-section-id=\"spqvi6\" data-start=\"1199\" data-end=\"1265\">Performs operational tasks based on assigned permissions.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-828b191 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"828b191\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c378c99 elementor-widget elementor-widget-heading\" data-id=\"c378c99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Configurable Menu Categories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b9bbb elementor-widget elementor-widget-text-editor\" data-id=\"b4b9bbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1420\" data-end=\"1483\">Access permissions can be configured based on the following main menu categories:<\/p><ul data-start=\"1485\" data-end=\"1630\"><li data-section-id=\"pz5a24\" data-start=\"1485\" data-end=\"1502\"><strong data-start=\"1487\" data-end=\"1500\">Dashboard<\/strong><\/li><li data-section-id=\"27wzcl\" data-start=\"1503\" data-end=\"1530\"><strong data-start=\"1505\" data-end=\"1528\">Online Chat<\/strong><\/li><li data-section-id=\"up72y6\" data-start=\"1531\" data-end=\"1556\"><strong data-start=\"1533\" data-end=\"1554\">Contact\u00a0<\/strong><\/li><li data-section-id=\"kgyzkn\" data-start=\"1557\" data-end=\"1574\"><strong data-start=\"1559\" data-end=\"1572\">Broadcast<\/strong><\/li><li data-section-id=\"igubob\" data-start=\"1575\" data-end=\"1600\"><strong data-start=\"1577\" data-end=\"1598\">Report<\/strong><\/li><li data-section-id=\"2fa4p9\" data-start=\"1601\" data-end=\"1630\"><strong data-start=\"1603\" data-end=\"1628\">Settings\u00a0<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7ef957 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"e7ef957\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c907f8e elementor-widget elementor-widget-heading\" data-id=\"c907f8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Permission Types<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3739742 elementor-widget elementor-widget-text-editor\" data-id=\"3739742\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1420\" data-end=\"1483\">Permissions can be configured to control user access within the system.<\/p><p data-start=\"1674\" data-end=\"1739\">Each menu includes several types of actions that can be managed:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67d2d73 elementor-widget elementor-widget-html\" data-id=\"67d2d73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"real-table-wrapper\">\n  <table class=\"real-table\">\n    <thead>\n      <tr>\n        <th>More<\/th>\n        <th>Description<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Created<\/td>\n        <td>Izin untuk membuat informasi baru<\/td>\n      <\/tr>\n      <tr>\n        <td>Read<\/td>\n        <td>Izin untuk melihat informasi<\/td>\n      <\/tr>\n      <tr>\n        <td>Updated<\/td>\n        <td>Izin untuk mengedit informasi<\/td>\n      <tr>\n        <td>Delete<\/td>\n        <td>Izin untuk menghapus informasi<\/td>\n      <\/tr>\n     \n    <\/tbody>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb13cf4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"fb13cf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c08e99 elementor-widget elementor-widget-heading\" data-id=\"3c08e99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Manage Permissions<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e5ba30 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"4e5ba30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40f9bd7 elementor-widget elementor-widget-video\" data-id=\"40f9bd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Cara-nambahin-role.mp4\" controls=\"\" preload=\"metadata\" controlslist=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ebb5d1 elementor-widget elementor-widget-text-editor\" data-id=\"1ebb5d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Go to the <strong data-start=\"2017\" data-end=\"2058\">Settings &gt; User Roles. <\/strong>Then select a role from the <strong data-start=\"2090\" data-end=\"2107\">Select Role<\/strong>\u00a0dropdown (Administrator \/ Supervisor \/ Agent). Once done, click <strong data-start=\"2411\" data-end=\"2433\">Save Permissions.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Peran Pengguna digunakan untuk mengatur dan mengontrol akses setiap pengguna dalam sistem berdasarkan perannya. Dengan pengaturan ini, setiap pengguna hanya dapat mengakses fitur yang sesuai dengan tanggung jawabnya. Jenis Peran Pengguna 1. Administrator Memiliki akses penuh ke seluruh fitur sistem. Semua menu dan aksi otomatis aktif (default). Tidak dapat dibatasi demi alasan keamanan. Dapat mengatur hak akses untuk: Supervisor Agen 2. Supervisor Memiliki akses terbatas (tidak full seperti Administrator). Dapat mengatur hak akses untuk Agen. Tidak dapat mengubah atau mengatur hak akses Administrator. 3. Agen Tidak memiliki akses ke pengaturan hak akses. Tidak memiliki menu Hak Akses Peran Pengguna. Hanya menjalankan tugas operasional sesuai izin yang diberikan. Kategori Menu yang Dapat Diatur Hak akses dapat diatur berdasarkan beberapa menu utama berikut: Dashboard Chat Online Kontak\u00a0 Broadcast Laporan Pengaturan\u00a0 Jenis Hak Akses (Permission) Hak akses dapat diatur Pada setiap menu, terdapat beberapa jenis aksi yang dapat diatur: Aksi Keterangan Buat Izin untuk membuat informasi baru Baca Izin untuk melihat informasi Ubah Izin untuk mengedit informasi Hapus Izin untuk menghapus informasi Cara Mengatur Hak Akses https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Cara-nambahin-role.mp4 Buka menu Pengaturan &gt; Peran Pengguna. Lalu pilih peran pada dropdown Pilih Peran\u00a0(Administrator \/ Supervisor \/ Agen). Setelah selesai, klik Simpan Hak Akses.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[104],"doc_tag":[],"class_list":["post-7318","docs","type-docs","status-publish","hentry","doc_category-pengaturan"],"acf":[],"year_month":"2026-04","word_count":190,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Pengaturan","term_url":"https:\/\/layanika.com\/en\/doks-category\/pengaturan\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Peran Pengguna - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/peran-pengguna\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Peran Pengguna - Layanika\" \/>\n<meta property=\"og:description\" content=\"Peran Pengguna digunakan untuk mengatur dan mengontrol akses setiap pengguna dalam sistem berdasarkan perannya. Dengan pengaturan ini, setiap pengguna hanya dapat mengakses fitur yang sesuai dengan tanggung jawabnya. Jenis Peran Pengguna 1. Administrator Memiliki akses penuh ke seluruh fitur sistem. Semua menu dan aksi otomatis aktif (default). Tidak dapat dibatasi demi alasan keamanan. Dapat mengatur hak akses untuk: Supervisor Agen 2. Supervisor Memiliki akses terbatas (tidak full seperti Administrator). Dapat mengatur hak akses untuk Agen. Tidak dapat mengubah atau mengatur hak akses Administrator. 3. Agen Tidak memiliki akses ke pengaturan hak akses. Tidak memiliki menu Hak Akses Peran Pengguna. Hanya menjalankan tugas operasional sesuai izin yang diberikan. Kategori Menu yang Dapat Diatur Hak akses dapat diatur berdasarkan beberapa menu utama berikut: Dashboard Chat Online Kontak\u00a0 Broadcast Laporan Pengaturan\u00a0 Jenis Hak Akses (Permission) Hak akses dapat diatur Pada setiap menu, terdapat beberapa jenis aksi yang dapat diatur: Aksi Keterangan Buat Izin untuk membuat informasi baru Baca Izin untuk melihat informasi Ubah Izin untuk mengedit informasi Hapus Izin untuk menghapus informasi Cara Mengatur Hak Akses https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Cara-nambahin-role.mp4 Buka menu Pengaturan &gt; Peran Pengguna. Lalu pilih peran pada dropdown Pilih Peran\u00a0(Administrator \/ Supervisor \/ Agen). 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Dengan pengaturan ini, setiap pengguna hanya dapat mengakses fitur yang sesuai dengan tanggung jawabnya. Jenis Peran Pengguna 1. Administrator Memiliki akses penuh ke seluruh fitur sistem. Semua menu dan aksi otomatis aktif (default). Tidak dapat dibatasi demi alasan keamanan. Dapat mengatur hak akses untuk: Supervisor Agen 2. Supervisor Memiliki akses terbatas (tidak full seperti Administrator). Dapat mengatur hak akses untuk Agen. Tidak dapat mengubah atau mengatur hak akses Administrator. 3. Agen Tidak memiliki akses ke pengaturan hak akses. Tidak memiliki menu Hak Akses Peran Pengguna. Hanya menjalankan tugas operasional sesuai izin yang diberikan. 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