{"id":7104,"date":"2026-03-30T18:02:00","date_gmt":"2026-03-30T11:02:00","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&#038;p=7104"},"modified":"2026-04-08T11:49:23","modified_gmt":"2026-04-08T04:49:23","password":"","slug":"istilah","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/istilah\/","title":{"rendered":"Glossary of Terms"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7104\" class=\"elementor elementor-7104\">\n\t\t\t\t<div class=\"elementor-element elementor-element-313d8ca e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"313d8ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7a740 elementor-widget elementor-widget-heading\" data-id=\"0b7a740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Broadcast<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-164f218 elementor-widget elementor-widget-text-editor\" data-id=\"164f218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"0\" data-end=\"13\" data-is-only-node=\"\">Broadcast<\/strong>\u00a0adalah fitur untuk mengirim satu pesan yang sama ke banyak kontak sekaligus secara cepat, biasanya digunakan untuk promosi, notifikasi, atau informasi massal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99dff7b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"99dff7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6ca3d elementor-widget elementor-widget-heading\" data-id=\"5c6ca3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97d7c5a elementor-widget elementor-widget-text-editor\" data-id=\"97d7c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Media komunikasi yang terhubung ke Layanika, seperti WhatsApp,\u00a0 Instagram, Facebook Messenger, Telegram.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39972aa e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"39972aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e4dec8 elementor-widget elementor-widget-heading\" data-id=\"3e4dec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontak \/ Pelanggan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1953b6d elementor-widget elementor-widget-text-editor\" data-id=\"1953b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Data pelanggan yang tersimpan dalam sistem Layanika, seperti nama, nomor telepon, email dll<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67859fc e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"67859fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-905f608 elementor-widget elementor-widget-heading\" data-id=\"905f608\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Percakapan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82c7c74 elementor-widget elementor-widget-text-editor\" data-id=\"82c7c74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col text-sm pb-25\"><section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:33999933-0a3a-4d00-9888-b1a377408b9c-5\" data-testid=\"conversation-turn-12\" data-scroll-anchor=\"true\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"a13a3087-e88d-4547-8d18-2d5307900db1\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p data-start=\"0\" data-end=\"180\" data-is-last-node=\"\" data-is-only-node=\"\">Interaksi pesan antara dua pihak atau lebih yang berlangsung secara dua arah, baik secara real-time maupun tertunda, untuk bertukar informasi atau komunikasi.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9175e0 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"b9175e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a43cbe elementor-widget elementor-widget-heading\" data-id=\"7a43cbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dashboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6daec4b elementor-widget elementor-widget-text-editor\" data-id=\"6daec4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Halaman utama yang menampilkan ringkasan percakapan, jumlah saldo whatsapp, invoice dll.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3e138a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"c3e138a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4883027 elementor-widget elementor-widget-heading\" data-id=\"4883027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chat Online<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-548905a elementor-widget elementor-widget-text-editor\" data-id=\"548905a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tempat terpusat untuk menerima dan membalas semua pesan dari berbagai saluran aplikasi media sosial dalam satu tampilan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e0ab91 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"0e0ab91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5ca8ef elementor-widget elementor-widget-heading\" data-id=\"e5ca8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pesan Marketing (WhatsApp)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8bafc1 elementor-widget elementor-widget-text-editor\" data-id=\"b8bafc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pesan promosi yang dikirim ke pelanggan melalui WhatsApp untuk menawarkan produk, promo, atau kampanye tertentu menggunakan template resmi dari Meta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d1ffd1 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"9d1ffd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3da73bc elementor-widget elementor-widget-heading\" data-id=\"3da73bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Omnichannel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f41acc5 elementor-widget elementor-widget-text-editor\" data-id=\"f41acc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sistem yang mengintegrasikan berbagai saluran komunikasi (seperti WhatsApp, Facebook Messenger, Instagram, Telegram, Webchat) ke dalam satu platform terpusat, sehingga untuk pengelolaan interaksi pelanggan lebih efisien.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95fd06a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"95fd06a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11364e1 elementor-widget elementor-widget-heading\" data-id=\"11364e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pesan Template (WhatsApp Template)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca3d931 elementor-widget elementor-widget-text-editor\" data-id=\"ca3d931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Format pesan resmi WhatsApp yang telah melalui proses persetujuan Meta untuk memastikan kepatuhan terhadap kebijakan komunikasi bisnis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12c3775 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"12c3775\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-460ecec elementor-widget elementor-widget-heading\" data-id=\"460ecec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WhatsApp Business API (WABA)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cea12bc elementor-widget elementor-widget-text-editor\" data-id=\"cea12bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0Layanan resmi dari Meta yang memungkinkan bisnis mengirim dan menerima pesan WhatsApp secara terintegrasi, otomatis, dan berskala besar melalui sistem atau aplikasi pihak ketiga.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Broadcast Broadcast\u00a0adalah fitur untuk mengirim satu pesan yang sama ke banyak kontak sekaligus secara cepat, biasanya digunakan untuk promosi, notifikasi, atau informasi massal. Channel Media komunikasi yang terhubung ke Layanika, seperti WhatsApp,\u00a0 Instagram, Facebook Messenger, Telegram. Kontak \/ Pelanggan Data pelanggan yang tersimpan dalam sistem Layanika, seperti nama, nomor telepon, email dll Percakapan Interaksi pesan antara dua pihak atau lebih yang berlangsung secara dua arah, baik secara real-time maupun tertunda, untuk bertukar informasi atau komunikasi. Dashboard Halaman utama yang menampilkan ringkasan percakapan, jumlah saldo whatsapp, invoice dll. Chat Online Tempat terpusat untuk menerima dan membalas semua pesan dari berbagai saluran aplikasi media sosial dalam satu tampilan. Pesan Marketing (WhatsApp) Pesan promosi yang dikirim ke pelanggan melalui WhatsApp untuk menawarkan produk, promo, atau kampanye tertentu menggunakan template resmi dari Meta. Omnichannel Sistem yang mengintegrasikan berbagai saluran komunikasi (seperti WhatsApp, Facebook Messenger, Instagram, Telegram, Webchat) ke dalam satu platform terpusat, sehingga untuk pengelolaan interaksi pelanggan lebih efisien. Pesan Template (WhatsApp Template) Format pesan resmi WhatsApp yang telah melalui proses persetujuan Meta untuk memastikan kepatuhan terhadap kebijakan komunikasi bisnis. WhatsApp Business API (WABA) \u00a0Layanan resmi dari Meta yang memungkinkan bisnis mengirim dan menerima pesan WhatsApp secara terintegrasi, otomatis, dan berskala besar melalui sistem atau aplikasi pihak ketiga.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[96],"doc_tag":[],"class_list":["post-7104","docs","type-docs","status-publish","hentry","doc_category-langkah-awal"],"acf":[],"year_month":"2026-04","word_count":204,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Panduan Singkat","term_url":"https:\/\/layanika.com\/en\/doks-category\/langkah-awal\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Istilah - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/istilah\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Istilah - Layanika\" \/>\n<meta property=\"og:description\" content=\"Broadcast Broadcast\u00a0adalah fitur untuk mengirim satu pesan yang sama ke banyak kontak sekaligus secara cepat, biasanya digunakan untuk promosi, notifikasi, atau informasi massal. Channel Media komunikasi yang terhubung ke Layanika, seperti WhatsApp,\u00a0 Instagram, Facebook Messenger, Telegram. Kontak \/ Pelanggan Data pelanggan yang tersimpan dalam sistem Layanika, seperti nama, nomor telepon, email dll Percakapan Interaksi pesan antara dua pihak atau lebih yang berlangsung secara dua arah, baik secara real-time maupun tertunda, untuk bertukar informasi atau komunikasi. Dashboard Halaman utama yang menampilkan ringkasan percakapan, jumlah saldo whatsapp, invoice dll. Chat Online Tempat terpusat untuk menerima dan membalas semua pesan dari berbagai saluran aplikasi media sosial dalam satu tampilan. Pesan Marketing (WhatsApp) Pesan promosi yang dikirim ke pelanggan melalui WhatsApp untuk menawarkan produk, promo, atau kampanye tertentu menggunakan template resmi dari Meta. Omnichannel Sistem yang mengintegrasikan berbagai saluran komunikasi (seperti WhatsApp, Facebook Messenger, Instagram, Telegram, Webchat) ke dalam satu platform terpusat, sehingga untuk pengelolaan interaksi pelanggan lebih efisien. Pesan Template (WhatsApp Template) Format pesan resmi WhatsApp yang telah melalui proses persetujuan Meta untuk memastikan kepatuhan terhadap kebijakan komunikasi bisnis. WhatsApp Business API (WABA) \u00a0Layanan resmi dari Meta yang memungkinkan bisnis mengirim dan menerima pesan WhatsApp secara terintegrasi, otomatis, dan berskala besar melalui sistem atau aplikasi pihak ketiga.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/layanika.com\/en\/doks\/istilah\/\" \/>\n<meta property=\"og:site_name\" content=\"Layanika\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-08T04:49:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/layanika.com\\\/doks\\\/istilah\\\/\",\"url\":\"https:\\\/\\\/layanika.com\\\/doks\\\/istilah\\\/\",\"name\":\"Istilah - Layanika\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/layanika.com\\\/#website\"},\"datePublished\":\"2026-03-30T11:02:00+00:00\",\"dateModified\":\"2026-04-08T04:49:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/layanika.com\\\/doks\\\/istilah\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/layanika.com\\\/doks\\\/istilah\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/layanika.com\\\/doks\\\/istilah\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/layanika.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dokumen\",\"item\":\"https:\\\/\\\/layanika.com\\\/dok\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Istilah\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/layanika.com\\\/#website\",\"url\":\"https:\\\/\\\/layanika.com\\\/\",\"name\":\"Layanika\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/layanika.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Istilah - Layanika","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/layanika.com\/en\/doks\/istilah\/","og_locale":"en_US","og_type":"article","og_title":"Istilah - Layanika","og_description":"Broadcast Broadcast\u00a0adalah fitur untuk mengirim satu pesan yang sama ke banyak kontak sekaligus secara cepat, biasanya digunakan untuk promosi, notifikasi, atau informasi massal. Channel Media komunikasi yang terhubung ke Layanika, seperti WhatsApp,\u00a0 Instagram, Facebook Messenger, Telegram. Kontak \/ Pelanggan Data pelanggan yang tersimpan dalam sistem Layanika, seperti nama, nomor telepon, email dll Percakapan Interaksi pesan antara dua pihak atau lebih yang berlangsung secara dua arah, baik secara real-time maupun tertunda, untuk bertukar informasi atau komunikasi. Dashboard Halaman utama yang menampilkan ringkasan percakapan, jumlah saldo whatsapp, invoice dll. Chat Online Tempat terpusat untuk menerima dan membalas semua pesan dari berbagai saluran aplikasi media sosial dalam satu tampilan. Pesan Marketing (WhatsApp) Pesan promosi yang dikirim ke pelanggan melalui WhatsApp untuk menawarkan produk, promo, atau kampanye tertentu menggunakan template resmi dari Meta. Omnichannel Sistem yang mengintegrasikan berbagai saluran komunikasi (seperti WhatsApp, Facebook Messenger, Instagram, Telegram, Webchat) ke dalam satu platform terpusat, sehingga untuk pengelolaan interaksi pelanggan lebih efisien. Pesan Template (WhatsApp Template) Format pesan resmi WhatsApp yang telah melalui proses persetujuan Meta untuk memastikan kepatuhan terhadap kebijakan komunikasi bisnis. WhatsApp Business API (WABA) \u00a0Layanan resmi dari Meta yang memungkinkan bisnis mengirim dan menerima pesan WhatsApp secara terintegrasi, otomatis, dan berskala besar melalui sistem atau aplikasi pihak ketiga.","og_url":"https:\/\/layanika.com\/en\/doks\/istilah\/","og_site_name":"Layanika","article_modified_time":"2026-04-08T04:49:23+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/layanika.com\/doks\/istilah\/","url":"https:\/\/layanika.com\/doks\/istilah\/","name":"Istilah - Layanika","isPartOf":{"@id":"https:\/\/layanika.com\/#website"},"datePublished":"2026-03-30T11:02:00+00:00","dateModified":"2026-04-08T04:49:23+00:00","breadcrumb":{"@id":"https:\/\/layanika.com\/doks\/istilah\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/layanika.com\/doks\/istilah\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/layanika.com\/doks\/istilah\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/layanika.com\/"},{"@type":"ListItem","position":2,"name":"Dokumen","item":"https:\/\/layanika.com\/dok\/"},{"@type":"ListItem","position":3,"name":"Istilah"}]},{"@type":"WebSite","@id":"https:\/\/layanika.com\/#website","url":"https:\/\/layanika.com\/","name":"Layanika","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/layanika.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/docs\/7104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/comments?post=7104"}],"version-history":[{"count":43,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/docs\/7104\/revisions"}],"predecessor-version":[{"id":8712,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/docs\/7104\/revisions\/8712"}],"wp:attachment":[{"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/media?parent=7104"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/doc_category?post=7104"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/layanika.com\/en\/wp-json\/wp\/v2\/doc_tag?post=7104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}