{"id":5211,"date":"2026-03-05T16:50:50","date_gmt":"2026-03-05T09:50:50","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&#038;p=5211"},"modified":"2026-04-10T05:17:33","modified_gmt":"2026-04-09T22:17:33","password":"","slug":"laporan-pesan","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/laporan-pesan\/","title":{"rendered":"Report Messages"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5211\" class=\"elementor elementor-5211\">\n\t\t\t\t<div class=\"elementor-element elementor-element-897f36a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"897f36a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbf22e elementor-widget elementor-widget-text-editor\" data-id=\"ffbf22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Report <\/strong><strong>Messages<\/strong> in Layanika is a communication reporting feature used to track interactions with customers across integrated channels. It includes all types of communication, both inbound (received from customers) and outbound (sent by the business). The report consists of:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff0e55e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"ff0e55e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e538f elementor-widget elementor-widget-heading\" data-id=\"64e538f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">a. Incoming Messages Based on Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f020eb1 elementor-widget elementor-widget-text-editor\" data-id=\"f020eb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Incoming Messages Based on Channel<\/strong> pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan inbound (pesan yang diterima) yang dikelompokkan berdasarkan\u00a0 saluran aplikasi media sosial komunikasi pada periode tertentu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20088ad e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"20088ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1985022 elementor-widget elementor-widget-image\" data-id=\"1985022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1024x577.png\" class=\"attachment-large size-large wp-image-7969\" alt=\"\" srcset=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1024x577.png 1024w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-300x169.png 300w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-768x433.png 768w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-1536x866.png 1536w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel-18x10.png 18w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Masuk-Berdasarkan-Channel.png 1931w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d206c6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"3d206c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e99a7f1 elementor-widget elementor-widget-heading\" data-id=\"e99a7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">b. Outgoing Messages Based on Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f14919a elementor-widget elementor-widget-text-editor\" data-id=\"f14919a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Outgoing Messages Based on Channel<\/strong> pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan outbound (pesan yang dikirim) yang dikelompokkan berdasarkan saluran aplikasi media sosial pada periode tertentu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c4dda07 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"c4dda07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35d5d6c elementor-widget elementor-widget-image\" data-id=\"35d5d6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1024x510.png\" class=\"attachment-large size-large wp-image-7970\" alt=\"\" srcset=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1024x510.png 1024w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-300x149.png 300w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-768x382.png 768w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-1536x764.png 1536w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel-18x9.png 18w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Pesan-Kaluar-Berdasarkan-Channel.png 1931w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd4d1a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"cd4d1a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa4978d elementor-widget elementor-widget-heading\" data-id=\"aa4978d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">c. Incoming Message List <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aea197 elementor-widget elementor-widget-text-editor\" data-id=\"9aea197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Incoming Message List<\/strong> pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang diterima dari pelanggan melalui berbagai saluran aplikasi media sosial dalam satu inbox.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83d8a86 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"83d8a86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39dd356 elementor-widget elementor-widget-image\" data-id=\"39dd356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"537\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1024x537.png\" class=\"attachment-large size-large wp-image-7971\" alt=\"\" srcset=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1024x537.png 1024w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-300x157.png 300w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-768x403.png 768w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-1536x805.png 1536w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk-18x9.png 18w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-masuk.png 1864w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d68066 elementor-widget elementor-widget-text-editor\" data-id=\"4d68066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"560\" data-end=\"613\">Berikut informasi yang ditampilkan pada tabel:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-837491e elementor-widget elementor-widget-html\" data-id=\"837491e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"real-table-wrapper\">\n  <table class=\"real-table\">\n    <thead>\n      <tr>\n        <th>Colom<\/th>\n        <th>Description<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Incoming Message Time<\/td>\n        <td>The time when the message was received from the customer.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Contact ID<\/td>\n        <td>A unique ID for each contact\/customer<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Contact Name<\/td>\n        <td>The name of the customer who received the message.<\/td>\n      <\/tr>\n      <tr>\n        <td>Channel<\/td>\n        <td>The channel associated with the customer (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat).<\/td>\n      <\/tr>\n      <tr>\n        <td>Enter the<\/td>\n        <td>The content of the message sent by the customer.<\/td>\n      <\/tr>\n      \n      \n     \n    <\/tbody>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bcfbb7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"2bcfbb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a59d5 elementor-widget elementor-widget-heading\" data-id=\"d4a59d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">d. Outgoing Message List <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f777869 elementor-widget elementor-widget-text-editor\" data-id=\"f777869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Outgoing Message List<\/strong> pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang dikirim oleh sistem atau agent kepada pelanggan melalui berbagai saluran aplikasi media sosial dalam periode tertentu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-942f7be e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"942f7be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed340d9 elementor-widget elementor-widget-image\" data-id=\"ed340d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1024x495.png\" class=\"attachment-large size-large wp-image-7972\" alt=\"\" srcset=\"https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1024x495.png 1024w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-300x145.png 300w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-768x371.png 768w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-1536x743.png 1536w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar-18x9.png 18w, https:\/\/layanika.com\/wp-content\/uploads\/2026\/03\/Daftar-pesan-keluar.png 1983w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f63f81 elementor-widget elementor-widget-text-editor\" data-id=\"6f63f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"560\" data-end=\"613\">The following information is displayed in the table:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a62225 elementor-widget elementor-widget-html\" data-id=\"8a62225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"real-table-wrapper\">\n  <table class=\"real-table\">\n    <thead>\n      <tr>\n        <th>Colom<\/th>\n        <th>Description<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Waktu Kirim<\/td>\n        <td>Waktu pesan dikirim ke pelanggan<\/td>\n      <\/tr>\n      <tr>\n        <td>Contact ID<\/td>\n        <td>A unique ID for each contact\/customer<\/td>\n      <\/tr>\n      <tr>\n        <td>Contact Name<\/td>\n        <td>The name of the customer who received the message.<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Delivered Timestamp<\/td>\n        <td>Waktu pesan berhasil terkirim ke perangkat pelanggan<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Read Timestamp<\/td>\n        <td>Waktu pesan telah dibaca oleh pelanggan<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Channel<\/td>\n        <td>The channel associated with the customer (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat).<\/td>\n      <\/tr>\n      \n      <tr>\n        <td>Enter the<\/td>\n        <td>Konten atau isi pesan yang dikirim ke pelanggan<\/td>\n      <\/tr>\n     \n    <\/tbody>\n  <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Laporan Pesan pada Layanika adalah fitur laporan komunikasi yang digunakan untuk berinteraksi dengan pelanggan melalui berbagai channel yang terintegrasi. Ini mencakup semua bentuk komunikasi, baik yang dikirim oleh pelanggan (inbound) maupun oleh bisnis (outbound). Laporan percakapan terdiri dari: a. Pesan Masuk Berdasarkan Channel Pesan Masuk Berdasarkan Channel pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan inbound (pesan yang diterima) yang dikelompokkan berdasarkan\u00a0 saluran aplikasi media sosial komunikasi pada periode tertentu. b. Pesan Keluar Berdasarkan Channel Pesan Keluar Berdasarkan Channel pada Layanika adalah fitur laporan yang menampilkan jumlah dan aktivitas pesan outbound (pesan yang dikirim) yang dikelompokkan berdasarkan saluran aplikasi media sosial pada periode tertentu. c. Daftar Pesan Masuk Daftar Pesan Masuk pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang diterima dari pelanggan melalui berbagai saluran aplikasi media sosial dalam satu inbox.\u00a0 Berikut informasi yang ditampilkan pada tabel: Kolom Keterangan Waktu Pesan Masuk Waktu ketika pesan diterima dari pelanggan ID Kontak ID unik dari kontak\/pelanggan Nama Kontak Nama pelanggan yang menerima pesan Channel Channel yang terhubung dengan pelanggan (contoh: WhatsApp, Telegram, Instagram,Facebook Messenger, Webchat) Isi Konten atau isi pesan yang dikirim oleh pelanggan d. Daftar Pesan Keluar Daftar Pesan Keluar pada Layanika adalah fitur laporan yang menampilkan seluruh pesan yang dikirim oleh sistem atau agent kepada pelanggan melalui berbagai saluran aplikasi media sosial dalam periode tertentu. Berikut adalah informasi yang ditampilkan pada tabel: Kolom Keterangan Waktu Kirim Waktu pesan dikirim ke pelanggan ID Kontak ID unik dari kontak\/pelanggan Nama Kontak Nama pelanggan yang menerima pesan Delivered Timestamp Waktu pesan berhasil terkirim ke perangkat pelanggan Read Timestamp Waktu pesan telah dibaca oleh pelanggan Channel Channel yang terhubung dengan pelanggan (contoh: WhatsApp, Telegram, Instagram,Facebook Messenger, Webchat) Isi Konten atau isi pesan yang dikirim ke pelanggan<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[103],"doc_tag":[],"class_list":["post-5211","docs","type-docs","status-publish","hentry","doc_category-laporan"],"acf":[],"year_month":"2026-04","word_count":291,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Laporan","term_url":"https:\/\/layanika.com\/en\/doks-category\/laporan\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laporan Pesan - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/laporan-pesan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laporan Pesan - Layanika\" \/>\n<meta property=\"og:description\" content=\"Laporan Pesan pada Layanika adalah fitur laporan komunikasi yang digunakan untuk berinteraksi dengan pelanggan melalui berbagai channel yang terintegrasi. 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