{"id":5193,"date":"2026-03-05T16:35:34","date_gmt":"2026-03-05T09:35:34","guid":{"rendered":"https:\/\/staging.layanika.com\/?post_type=docs&p=5193"},"modified":"2026-04-08T05:20:34","modified_gmt":"2026-04-07T22:20:34","password":"","slug":"kontak-diblokir","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/kontak-diblokir\/","title":{"rendered":"Blocked Contacts"},"content":{"rendered":"
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This menu displays a list of contacts that have been blocked. Here, users can delete contacts that are no longer needed and also unblock customer contacts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Below is a description of what each column represents:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n \n \n \n \n \n \n \n \n \n \n \n
Colom<\/th>\n Description<\/th>\n <\/tr>\n <\/thead>\n
Name<\/td>\n Contact name<\/td>\n <\/tr>\n
Phone<\/td>\n Contact phone number (usually partially masked)<\/td>\n <\/tr>\n
Email<\/td>\n Contact email (if available)<\/td>\n <\/tr>\n \n
Channel<\/td>\n The channel associated with the contact (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat).<\/td>\n <\/tr>\n \n
Tag<\/td>\n Contact labels\/categories (e.g., Regular, Holiday, etc.)<\/td>\n <\/tr>\n \n
Country<\/td>\n Contact\u2019s country of origin<\/td>\n <\/tr>\n \n
More<\/td>\n Action menu for further actions such as unblocking or deleting blocked contacts<\/td>\n <\/tr>\n \n <\/tbody>\n <\/table>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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a. Delete Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Below is a guide to permanently delete a blocked contact:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Step 1<\/strong>:<\/p>

Select the contact you want to delete from the blocked contacts list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Step 2<\/strong>:<\/p>

Click action Delete<\/strong> action located on the right side of the Country Country<\/strong>column. The system will then display a confirmation prompt to ensure you want to proceed. Click Delete<\/strong> permanently remove the contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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b. Unblock Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Below is a guide on how to unblock a contact:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Select the contact you want to manage from the blocked contacts list. Click the Unblock<\/strong> action located on the right side of the Country Country<\/strong>The system will then display a confirmation prompt to ensure you want to proceed. Click Unblock<\/strong> to unblock the contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pada menu ini menampilkan daftar kontak yang telah diblokir. Di sini pengguna dapat menghapus kontak yang tidak lagi diinginkan, serta dapat buka blokir kontak pelanggan. Berikut ini adalah deskripsi dari apa yang diwakili oleh setiap kolom: Kolom Keterangan Nama Nama kontak pelanggan Telepon Nomor telepon kontak (biasanya sebagian disamarkan) Email Email kontak (jika tersedia) Channel Channel yang terhubung dengan kontak (contoh: WhatsApp, Telegram, Instagram,Facebook Messenger, Webchat) Tag Label\/kategori kontak (contoh: Regular, Holiday, dll) Negara Negara asal kontak Aksi Menu untuk tindakan lanjutan seperti membuka blokir dan hapus kontak yang diblokir a. Menghapus Kontak Berikut panduan untuk menghapus kontak yang diblokir secara permanen: Langkah 1: Pilih kontak pelanggan yang ingin anda hapus pada daftar kontak yang diblokir. Langkah 2: Pilih aksi Hapus yang terletak pada disebelah kanan Negara. Setelah itu, sistem akan mengirimkan konfirmasi apakah pengguna yakin untuk menghapus kontak. Pilih Hapus untuk menghapus kontak b. Buka Blokir Kontak Berikut panduan untuk membuka kontak yang telah diblokir: Pilih kontak pelanggan yang ingin anda hapus pada daftar kontak yang diblokir. Pilih aksi Buka Blokir yang terletak pada disebelah kanan Negara. Setelah itu, sistem akan mengirimkan konfirmasi apakah pengguna yakin untuk membuka blokir kontak. Pilih Buka Blokir untuk menghapus kontak.<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[101],"doc_tag":[],"class_list":["post-5193","docs","type-docs","status-publish","hentry","doc_category-kontak"],"acf":[],"year_month":"2026-04","word_count":197,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Kontak","term_url":"https:\/\/layanika.com\/en\/doks-category\/kontak\/"}],"doc_tag_info":[],"yoast_head":"\nKontak Diblokir - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/kontak-diblokir\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kontak Diblokir - Layanika\" \/>\n<meta property=\"og:description\" content=\"Pada menu ini menampilkan daftar kontak yang telah diblokir. 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