{"id":4567,"date":"2026-02-27T09:26:18","date_gmt":"2026-02-27T02:26:18","guid":{"rendered":"https:\/\/staging.layanika.com\/docs\/mulai-sekarang\/kotak-pesan\/"},"modified":"2026-04-08T11:57:52","modified_gmt":"2026-04-08T04:57:52","password":"","slug":"chat-online","status":"publish","type":"docs","link":"https:\/\/layanika.com\/en\/doks\/chat-online\/","title":{"rendered":"Online Chat"},"content":{"rendered":"
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Main Menu\u00a0<\/h2>

The top section used for navigating between the system\u2019s main features.<\/p>

Functions:<\/strong><\/p>

  • Dashboard<\/strong>\u00a0\u2192 Displays performance and activity summaries<\/p><\/li>

  • Online Chat<\/strong>\u00a0\u2192 Opens the conversation page (currently active)<\/p><\/li>

  • Contact<\/strong>\u00a0\u2192 Manages customer data<\/p><\/li>

  • Broadcast<\/strong>\u00a0\u2192 Sends mass messages<\/p><\/li>

  • Report<\/strong>\u00a0\u2192 Views statistics and performance<\/p><\/li>

  • Settings<\/strong>\u00a0\u2192 Configures the system<\/p><\/li><\/ul>

    Additional Elements:<\/strong><\/p>

    • Account\/Company selection<\/p><\/li>

    • Language settings<\/p><\/li>

    • Notification<\/p><\/li>

    • User profile<\/p><\/li><\/ul>

      Inbox Panel<\/h2>

      The left-side panel that contains the list of conversations.<\/p>

      Main Functions:<\/strong><\/p>

      • Displays all chats from various channels<\/p><\/li>

      • Makes it easier to search and select conversations<\/p><\/li><\/ul>

        Feature:<\/strong><\/p>

        • Filter Tabs<\/strong>:<\/p>

          • All<\/em>\u00a0\u2192 All conversations<\/p><\/li>

          • Mine<\/em> \u2192 Chats assigned to the user<\/p><\/li>

          • Unassign<\/em>\u00a0\u2192 Chats that have not been responded to<\/p><\/li><\/ul><\/li>

          • Contact\/Chat List<\/strong>:<\/p>

            • Contact\/visitor name<\/p><\/li>

            • Last message preview<\/p><\/li>

            • Last message timestamp<\/p><\/li>

            • Channel icon (WhatsApp, Telegram, etc.)<\/p><\/li><\/ul><\/li>

            • Tags & labels<\/strong> for contact segmentation<\/p><\/li><\/ul>

              Conversation Page (Chat Area)<\/span><\/p>

              The main area in the center used to view conversation content.<\/p>

              Functions:<\/strong><\/p>

              • Displays chat history between the agent and the customer<\/p><\/li>

              • Supports multiple message types:<\/p>

                • Text<\/p><\/li>

                • Image<\/p><\/li>

                • Files\/documents<\/p><\/li><\/ul><\/li><\/ul>

                  Additional Features:<\/strong><\/p>

                    • Message status (sent, delivered, read)<\/p><\/li>

                    • Contact information at the top<\/p><\/li>

                    • Action buttons such as:<\/p>

                      • Assign agen<\/p><\/li>

                      • Close conversation<\/li><\/ul><\/li><\/ul><\/li><\/ul>

                        Message Input<\/h2>

                        The bottom section used to compose and send messages.<\/p>

                        Functions:<\/strong><\/p>

                        • Send real-time replies to customers<\/li><\/ul>

                          Feature:<\/strong><\/p>

                                • Input teks<\/li>
                                • File\/image upload<\/li>
                                • Emoji<\/li>
                                • Send message button<\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                  Menu Utama\u00a0 Bagian paling atas yang digunakan untuk navigasi antar fitur utama sistem. Fungsi: Dashboard\u00a0\u2192 Menampilkan ringkasan performa & aktivitas Chat Online\u00a0\u2192 Masuk ke halaman percakapan (aktif saat ini) Kontak\u00a0\u2192 Mengelola data pelanggan Broadcast\u00a0\u2192 Mengirim pesan massal Laporan\u00a0\u2192 Melihat statistik & performa Pengaturan\u00a0\u2192 Konfigurasi sistem Elemen tambahan: Pilihan akun\/perusahaan Pengaturan bahasa Notifikasi Profil pengguna Kotak Pesan (Inbox Panel) Panel sebelah kiri yang berisi daftar percakapan. Fungsi utama: Menampilkan semua chat dari berbagai channel Memudahkan pencarian & pemilihan percakapan Fitur: Filter tab: Semua\u00a0\u2192 Semua percakapan Milik Saya \u2192 Chat yang ditugaskan ke pengguna Belum Ditangani\u00a0\u2192 Chat yang belum direspon Daftar kontak\/chat: Nama kontak \/ visitor Preview pesan terakhir Waktu terakhir chat Icon channel (WhatsApp, Telegram, dll) Tag & label untuk segmentasi kontak Halaman Percakapan (Chat Area) Area utama di tengah untuk melihat isi percakapan. Fungsi: Menampilkan riwayat chat antara agent dan pelanggan Mendukung berbagai tipe pesan: Teks Gambar File\/dokumen Fitur tambahan: Status pesan (terkirim, terkirim, dibaca) Informasi kontak di bagian atas Tombol aksi seperti: Assign agen Tutup percakapan Kotak Percakapan (Message Input) Bagian bawah untuk mengetik dan mengirim pesan. Fungsi: Mengirim balasan ke pelanggan secara real-time Fitur: Input teks Upload file \/ gambar Emoji Tombol kirim pesan<\/p>","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[97],"doc_tag":[],"class_list":["post-4567","docs","type-docs","status-publish","hentry","doc_category-chat-online"],"acf":[],"year_month":"2026-04","word_count":167,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"jesicaa","author_nicename":"jesicaa","author_url":"https:\/\/layanika.com\/en\/author\/jesicaa\/"},"doc_category_info":[{"term_name":"Chat Online","term_url":"https:\/\/layanika.com\/en\/doks-category\/chat-online\/"}],"doc_tag_info":[],"yoast_head":"\nChat Online - Layanika<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/layanika.com\/en\/doks\/chat-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chat Online - Layanika\" \/>\n<meta property=\"og:description\" content=\"Menu Utama\u00a0 Bagian paling atas yang digunakan untuk navigasi antar fitur utama sistem. 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