A. Dashboard #
Dashboard is the main page that displays a real-time overview of data and communication activities within the Layanika platform.
The dashboard enables users to quickly monitor operational performance without the need to review detailed reports.
B. Online Chat #
Online Chat is a core feature of Layanika that allows users to receive and respond to customer messages from multiple social media platforms within a single, centralized interface.
This module enables users to manage communication in real time quickly, efficiently, and in a well-organized manner.
C. Contact #
Contact is a feature used to manage customer data within the system, including information such as name, phone number, and other attributes, which support communication, segmentation, and broadcast activities.
D. Channel #
Channel in Layanika are communication mediums connected to the platform, enabling users to receive and send messages to customers within a single, centralized system.
With channels in place, Layanika allows businesses to manage multiple communication platforms without the need to switch between separate applications.
E. Broadcast #
Broadcast is a feature that allows users to send messages to multiple customers at once through integrated social media channels within Layanika. This feature is designed for large scale communication without the need to send messages individually.
F. Report #
Report is a feature used to monitor, analyze, and evaluate all communication activities within the Layanika platform.
This module helps businesses make data-driven decisions while improving team performance and service quality.
G. Settings #
Settings is a feature used to manage system configurations, users, social media channels, and integrations within the Layanika platform.
This feature is typically accessed by administrators to ensure the system operates in line with business needs.
