Report Contact in Layanika is a reporting feature that provides data and analysis of all customer contacts stored in the system within a selected period. This report helps businesses understand contact profiles, growth, and overall activity.
a. Contact Overview #
b. Contact Added Log #
| Colom | Description |
|---|---|
| Created At | Waktu kontak ditambahkan |
| Contact ID | A unique ID assigned to each contact |
| Contact Name | The name of the customer added |
| Source | The source from which the contact was added (e.g., import, manual input) |
| User | The name of the user (agent) who added the contact |
c. Contact Connected Log #
| Colom | Description |
|---|---|
| Created At | The time when the contact was connected to the channel |
| Contact ID | A unique ID for each contact/customer |
| Contact Name | The name of the customer who is connected |
| Source | The source of the contact connection (e.g., from an incoming message) |
| User | The name of the user (agent) who handled or managed the contact |
| Channel | The channel where the contact is connected (e.g., WhatsApp, Telegram, Instagram, Facebook Messenger, Webchat). |
d. Contact Deleted Log #
| Colom | Description |
|---|---|
| Created At | The time when the contact was deleted from the system |
| Contact ID | The unique ID of the deleted contact |
| Contact Name | The name of the deleted customer |
| Source | The source of the deletion (e.g., initiated by a user) |
| User | The name of the user (agent) who deleted the contact |
e. Contact Merged Log #
| Colom | Description |
|---|---|
| Created At | The time when the contact merge process was performed |
| Primary Contact ID | The ID of the primary contact used as the result of the merge |
| Contact Name | The name of the primary contact after the merge process |
| Source | The source of the merge process (e.g., initiated by a user) |
| User | The name of the user (agent) who performed the contact merge |
